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OneCare Premium Service Agreement

Designed for complete system maintenance, our OneCare Premium SLAs include software upgrade release for all Thomson covered products, as well as assigned SLA contract manager and e-care support access to provide shorter response time and personalized assistance to our customers. OneCare Premium is the SLA of choice among the world's leading broadcasters and network operators.

  • OneCare Extended
  • 24x7 technical phone support with shorter response time
  • Advance exchange with shorter delivery time
  • Software upgrade
  • E-Care support
  • SLA contract manager