Designed for complete system maintenance, our OneCare Premium SLAs include software upgrade release for all Thomson covered products, as well as assigned SLA contract manager and e-care support access to provide shorter response time and personalized assistance to our customers. OneCare Premium is the SLA of choice among the world's leading broadcasters and network operators.
- OneCare Extended
- 24x7 technical phone support with shorter response time
- Advance exchange with shorter delivery time
- Software upgrade
- E-Care support
- SLA contract manager